Water

Inframark is moving to new billing software and online customer portal. Please read on to learn how this will be changing how customers remit payments for monthly water usage.

You will have received an email from WaterDistrict-Inframark@Starnik.net with a link that will take you to Inframark’s portal where you can obtain your new account number, set up a new billing profile, review your bills on line, schedule auto payments, and more.

Depending on how you currently pay your water bill, you will need to take different action. Below, we have summarized the changes for each method of submitting payment:

1. If you currently pay thru Inframark’s online portal, manually or via Auto-Pay, you will need to follow the link in the email sent to you from WaterDistrict-Inframark@Starnik.net to set up a new billing profile. If you do not see the email, please check your spam/junk folders.
2. If you pay via check, the address to mail the check to has changed, so if you don’t use the payment coupon and provided envelope, please ensure your payment is mailed to the new address.
3. If you pay through your bank, you will need to update your account number, which can be obtained by contacting Inframark’s Customer Service Number, or and the address the bill is being sent to.

The new pay-to address is:

Fry Road MUD
P.O. Box 3264
Houston, Tx 77253-3264

If you have questions, contact Inframark Customer Service at (832) 467-1599 or email to CustomerService@Inframark.com.

A Fry Road MUD water main has broken resulting in reduced pressures throughout the neighborhood.

Inframark is in the process of isolating the break so that repairs can be made ASAP. Once the broken section of water main is isolated, a construction crew will be able to excavate down to expose the line, assess the damage, and make whatever repairs are necessary.

Thank you for your patience and understanding while Fry Road MUD and Inframark work as safely and quickly as possible to maintain our community’s infrastructure.

The broken water main was located and the area isolated this morning. Repairs have been completed and pressure has been restored throughout the water distribution system. You may notice an increased presence of Inframark vehicles in the area while the mainlines are flushed to ensure water quality is maintained.

If you experience water quality issues, please flush your home’s line via the outside spigot closest to your water meter for 15 mins or just until the water is clear. If your water quality issues persist after 15 mins, please reach out to Inframark directly at (281) 398-8211 and a technician will be dispatched to your location to investigate further.

Thank you for your patience and understanding while Fry Rd MUD and Inframark work as safely and quickly as possible to maintain our community’s infrastructure.

A Fry Road MUD water main has broken resulting in reduced pressures throughout the neighborhood.

Inframark is in the process of locating and isolating the break so that repairs can be made ASAP. Once the broken section of water main is located and isolated, a construction crew will be able to excavate down to expose the line, assess the damage, and make whatever repairs are necessary.

Thank you for your patience and understanding while Fry Road MUD and Inframark work as safely and quickly as possible to maintain our community’s infrastructure.

A Fry Road MUD water main on Crazy Horse has broken.

Inframark is dispatching a crew to excavate and repair the line. To do so, the water service to homes in the vicinity of the break will be suspended.

Once this section of water main is isolated, the crew will be able to dig down to expose the line, assess the damage, and make whatever repairs are necessary. As soon as the water main is repaired, water pressure will be restored to the area, and the system will be flushed to ensure water quality is preserved for everyone.

We apologize for this inconvenience on Christmas Day, but thank you for your patience and understanding while Fry Road MUD and Inframark work as safely and quickly as possible to maintain our community’s infrastructure. Happy Holidays!

The Fry Road Municipal Utility District has recently adopted a new rate order, effective from December 19, 2023.

This resolution outlines revised rates and regulations for water and sewer services within the district, impacting both residential and commercial connections. Key highlights include updated monthly service rates, additional fees, and clear guidelines for maintaining service lines.

The document emphasizes the district’s commitment to providing efficient services while ensuring transparency and fairness in billing. Residents and businesses within the district are encouraged to familiarize themselves with these changes to understand how they might affect their monthly utility costs.

Rate Order (PDF)

A Fry Road MUD water main on North Pecos Valley, east of Snake River, has broken.

Inframark is dispatching a crew to excavate and repair the line. To do so, the water service to homes in the vicinity of the break will be suspended.

Once this section of water main is isolated, the crew will be able to dig down to expose the line, assess the damage, and make whatever repairs are necessary. As soon as the water main is repaired, water pressure will be restored to the area, and the system will be flushed to ensure water quality is preserved for everyone.

Thank you for your patience and understanding while Fry Rd MUD and Inframark work as safely and quickly as possible to maintain our community’s infrastructure.

Fry Road MUD’s water infrastructure is not tied to Houston or Katy water systems. Fry Road has an independent water system that is operating within parameters and is not currently under water restrictions.

Fry Road MUD’s operator is closely monitoring the system and will let residents know via the website and text alerts if the situation changes.

Due to the sustained heat during daylight hours, it is suggested to water lawns when it is dark outside, either late in the evening or early in the morning, to an inch depth, every couple of days. This can be measured by using an empty tuna can or other small, inch-tall container to measure the amount of water distributed by your sprinklers.

Voluntary water conservation during the summer months is always suggested. The Westlake MUD 1 web site contains articles covering this topic. Here is a link to the topic on their site:

https://www.westlakemud1.com/blog/2023-07-28-westlake-mud-1-water-conservation

Protect the Pipes, Don’t Flush the Wipes!

AWBD (American Water Board Directors of Texas)

Get the Kids Involved

Interstate MUD’s Campaign to Keep Costs Down – Taxes Down